What should I do if I think my account data has been accessed without my permission?

Contact our privacy team immediately via live chat, available 24 hours a day, or email privacy@radja4d.xyz. We will lock the affected account, run an access audit and notify you of findings within 48 hours of receiving your report.

Reference

How radja4d Handles Your Personal Data

Q: Can I request a copy of all the data radja4d holds about me?

Yes. Submit a data access request to privacy@radja4d.xyz with your registered email and account number. After we verify your identity, we will send a structured data export to your registered email within five business days.

At radja4d, your personal data belongs to you — we collect only what we need to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and…

Data collected only on need-to-use basisDANA, OVO, GoPay & QRIS transaction records protectedAccount data encrypted in transit and at restYou can request access or deletion anytimePolicy applies to all Indonesia regions

Browse Lobby Read FAQ

What Data We Collect and Why

radja4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number and the payment identifiers linked to your chosen method — whether that is DANA, OVO, GoPay or QRIS. We also log device type, browser session tokens and IP address to detect

1
unauthorised access. Transaction records tied to your deposit and withdrawal history are retained for a minimum of five years, in line with financial record-keeping obligations that depend on local law. We do not sell, rent or share your identifiable data with third-party advertisers. Any data transfer
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to a processing partner — for example, a payment gateway handling your QRIS scan — is governed by a data-processing agreement that binds that partner to the same confidentiality standard we hold ourselves to. You can review which partners have accessed your data by submitting a
3
written request to our privacy team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

You have the right to know what data we hold about you, to correct inaccuracies, and to request deletion where local law permits. Our privacy team is reachable around the clock — whether you are based in Makassar or anywhere else across Indonesia — through three dedicated contact paths. Responses to formal data requests are issued within five business days of receipt.

Team online

Live Chat

Connect with our privacy-support agents directly from the radja4d lobby chat widget. Available 24 hours a day, seven days a week, for urgent data access or correction requests.

Email Support

Send a detailed data request to our privacy mailbox at [email protected]. Include your registered email and account number; we respond within five business days.

WhatsApp Line

Reach the privacy team via our dedicated WhatsApp number listed in your account dashboard, available from 08:00 to 23:00 WIB every day for non-urgent inquiries.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

We have structured our data practices around six concrete standards that govern everything from how cookies are stored on your device to how long your withdrawal verification records are kept on our…

Encryption in Transit

Every data packet moving between your browser or app and our servers is encrypted with TLS 1.3. This covers login credentials, DANA and OVO payment tokens, and live-session chat data without exception.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page load times. You can disable analytics cookies from your account settings page at any time without affecting lobby access.

Account Security Steps

Two-step verification is available on all radja4d accounts. We recommend activating it under Settings → Security; once enabled, a one-time code is required alongside your password at every new device login.

Retention Schedule

Account registration data is kept for the duration of your active account plus three years after closure. Payment records — including GoPay and QRIS transaction logs — are retained for five years as required.

Third-Party Access Limits

Only payment-processing partners who handle your DANA, OVO, GoPay or QRIS transactions receive account-linked data, and only the minimum fields needed to complete that transaction. No advertising networks receive your identifiable data.

Data Request Process

To access, correct or delete your data, submit a request via email or live chat with your account number. We verify your identity first, then process the request within five business days and confirm completion in writing.

Common Questions About Your Privacy at radja4d

Below are the questions we receive most often from our members about how their personal data is collected, stored and managed. If your question is not answered here, our privacy team is available via live chat or email at [email protected] every day of the week.

We collect your full name, email address, phone number and your chosen payment identifier — for example, your DANA or OVO registered number. We also record the IP address and device type used at registration for security verification purposes.

QRIS scan tokens and GoPay payment references are stored in an encrypted database accessible only to our payments and compliance teams. These records are retained for five years, in line with financial record-keeping obligations that depend on local law.

Yes. Submit a data access request to [email protected] with your registered email and account number. After we verify your identity, we will send a structured data export to your registered email within five business days.

You can request deletion of your account data where local law permits. Some financial records — particularly payment transaction logs tied to DANA, OVO, GoPay or QRIS — must be retained for the legally required period before deletion can be completed.

We share only the minimum data needed with payment-processing partners to complete your deposit or withdrawal. We do not sell or share your identifiable information with advertisers or unrelated third parties under any circumstances.

We use session cookies to maintain your login state and optional analytics cookies to measure page performance. Analytics cookies can be disabled under your account settings without affecting your ability to access the lobby or process payments.

Contact our privacy team immediately via live chat, available 24 hours a day, or email [email protected]. We will lock the affected account, run an access audit and notify you of findings within 48 hours of receiving your report.

How radja4d Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email Support

WhatsApp Line

Six Ways We Protect Your Account Data

Encryption in Transit

Cookie Controls

Account Security Steps

Retention Schedule

Third-Party Access Limits

Data Request Process

Common Questions About Your Privacy at radja4d

01 What personal data does radja4d collect when I open an account?

02 How are my QRIS and GoPay transaction records stored?

03 Can I request a copy of all the data radja4d holds about me?

04 Can I ask radja4d to delete my personal data?

05 Does radja4d share my data with third parties?

06 How do cookies on radja4d affect my privacy?

07 What should I do if I think my account data has been accessed without my permission?

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